At Luix, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from our online store. Please read it carefully so you understand how your data is handled and what rights you have regarding it.

Information We Collect and How We Use It

When you shop with Luix, we collect the information necessary to process your orders and improve your experience. This includes your name, email, phone number, shipping and billing address, and payment details. We also collect information automatically through cookies  such as your IP address, browser type, and how you use our website  to help us analyze traffic and improve our services.

We use this information to:

• Process and deliver your orders

• Communicate order updates and support requests

• Handle returns and refunds

• Improve our website and customer experience

• Prevent fraud and maintain security

• Send marketing emails only if you’ve opted in

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in the message or contacting us directly.

Sharing of Information

We value your trust and do not sell or rent your personal information.
However, we may share limited data with trusted service providers who help us run our business. These include:

• Payment processors (for secure payment handling)

• Shipping partners (to deliver your orders)

• Website hosting and analytics providers

All service providers are required to keep your information secure and use it only for the purposes we specify. We may also share information if required by law or to protect our legal rights and safety.

Cookies and Tracking Technologies

Our website uses cookies to provide a smooth shopping experience. Cookies help remember your preferences, store cart items and track website performance. You can control or delete cookies through your browser settings, but disabling them may affect certain features like checkout or login.

Payment and Order Security

All payments made on Luix are processed through secure, encrypted payment gateways. We do not store your complete card details on our servers. Your payment information is transmitted directly to the payment provider over a secure connection.

We monitor transactions to help detect fraudulent activity and protect both you and our business. Order data is kept for accounting, refund and tax purposes, as required by law.

Returns, Refunds, and Data Retention

If you request a return or refund, we collect the details necessary to process it  such as order number, reason for return and communication records.

• Return & Exchange Period: 30 days from the delivery date

• Refunds: Processed within 10 business days after approval

• Restocking Fee: Zero

We keep return records to improve quality control and ensure smooth customer service. All personal data is retained only as long as necessary for business and legal reasons.

Data Protection and Security

Your data is protected using standard encryption, secure storage systems and limited access controls. Our website uses HTTPS to secure the transfer of information between you and our servers. While no system is completely foolproof, we take all reasonable steps to safeguard your personal information and respond quickly if a security issue arises.

Your Rights and Choices

You have full control over your personal information. You may:

• Request access to the information we hold about you

• Ask for corrections to inaccurate details

• Request deletion of your personal data

• Withdraw consent for marketing at any time

To exercise any of these rights, please email us at support@luix.shop. We will verify your identity before processing your request to ensure your privacy.

Children’s Privacy

Luix does not knowingly collect data from children under the age of 13. If we learn that we have inadvertently collected such information, we will delete it immediately. Our products and services are intended for adult shoppers only.

International Data Transfers

Our operations and servers are based in the United States, which means your data may be stored or processed there. We ensure that all third parties handling your data follow this Privacy Policy and maintain proper protection measures.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Whenever we make significant changes, we will post the updated version on our website with the new “Last Updated” date. We encourage you to review it periodically.

Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, you can reach us at:

Business Name: Luix
Email: support@luix.shop
Phone: +1 (512) 557-3274
Address: 3305 Riva Ridge Rd, Austin, Texas 78746, United States
Business Hours: Monday to Friday (9:00 AM – 5:00 PM, Central Time — GMT-5)