At Luix, we aim to make your shopping experience smooth, secure and transparent. This Payment Policy outlines how payments are processed, what payment methods we accept, how refunds are handled and how we protect your financial information. By placing an order on our website, you agree to the terms of this policy.

Accepted Payment Methods

We currently accept major and secure payment options to ensure a convenient checkout experience.
Luix accepts:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal for verified users

• Apple Pay and Google Pay (where available)

All payments are processed in U.S. Dollars (USD). If you are shopping from another country, your card issuer or payment provider may automatically convert the amount into your local currency and may apply conversion or transaction fees.

Secure Payment Processing

Your payment security is our top priority. All transactions on Luix are encrypted using Secure Socket Layer (SSL) technology to protect your information during transmission. We never store or have access to your complete card details  these are securely handled by trusted third party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards).

When you enter payment details, they are sent directly to the payment processor through an encrypted connection. Our system only receives a confirmation code indicating whether the payment was approved, ensuring your sensitive information remains private.

Order Confirmation and Payment Authorization

Once your payment is successfully completed, you’ll receive an order confirmation email summarizing your purchase details. If payment authorization fails, the order will not be processed. In such cases, please check with your bank or card provider for more information.

For security reasons, Luix reserves the right to verify payment information or request additional details if we detect unusual or suspicious activity. Orders suspected of fraud may be held or canceled until verification is complete.

Processing and Delivery Time

After successful payment, your order enters our processing stage.

• Processing Time: 1 to 2 business days

• Transit Time: 3 to 5 business days

• Total Delivery Time: Approximately 4 to 7 business days

If there’s any issue with your payment or shipping address, processing may be delayed until we receive clarification. You’ll be notified immediately if additional information is required.

Refunds and Returns

Refunds are issued according to our Return & Refund Policy.
If you are eligible for a refund, it will be credited to your original payment method within 10 business days after we approve the return. The refund amount will exclude any shipping fees (if applicable), unless the return is due to a product defect or our error.

Luix does not charge any restocking fee  we believe in fair and transparent refund practices.

If you made your payment via PayPal, Apple Pay or other digital wallets, refunds will appear in your respective accounts once processed. Please note that processing times may vary depending on your payment provider.

Payment Errors and Failed Transactions

If your payment fails or encounters an error, please ensure:

• The billing details match your card or account information.

• You have sufficient funds or available credit.

• Your bank hasn’t restricted online or international transactions.

If problems persist, try another payment method or contact your bank. You may also contact our support team at support@luix.shop for assistance.

Pricing and Currency

All prices displayed on Luix are listed in U.S. Dollars (USD).
We make every effort to ensure pricing accuracy. However, if an error occurs (such as an incorrect price due to a technical issue), we reserve the right to correct it and will contact you before processing your order. If you choose not to proceed, we’ll immediately cancel the order and issue a full refund.

Order Cancellation

Orders may be canceled within a short window after purchase  typically before processing begins. Once your order enters the fulfillment stage or has shipped, cancellation may no longer be possible.

To request a cancellation, contact us immediately at support@luix.shop with your order number. If the order is already shipped, you can initiate a return once it arrives.

Payment Security and Fraud Prevention

Luix uses advanced fraud detection systems to ensure that payments are genuine and authorized. If suspicious activity is detected, we may temporarily hold or cancel the transaction and contact you for verification. This process helps protect both customers and our business from unauthorized purchases.

Your privacy and security are extremely important to us. We never share your financial data with anyone other than our secure payment processors.

Contact Information

For any payment-related questions, concerns, or disputes, you can reach our support team through the following details:

Business Name: Luix
Email: support@luix.shop
Phone: +1 (512) 557-3274
Address: 3305 Riva Ridge Rd, Austin, Texas 78746, United States
Business Hours: Monday to Friday (9:00 AM – 5:00 PM, Central Time — GMT-5)