Luix is a thoughtfully created brand dedicated to offering women elegant , practical  handbags and shoulder bags. Our goal goes beyond fashion  every bag we design combines beauty, purpose and durability, making it the perfect partner for everyday life. At Luix, we blend quality craftsmanship with timeless design so that every product stands out in both style and function.

Our Mission & Vision

Our mission is to empower women with handbags that reflect their personality, simplify their lifestyle and last for years. We believe a handbag should be more than just an accessory  it should be an essential companion that supports your daily routine with confidence and ease.
Our vision is to make Luix a brand that women trust and love  a go-to destination for bags that blend elegance, function, and reliability for every occasion.

Our Products

At Luix, we specialize in quality handbags and shoulder bags designed for all purposes  from daily work use and travel to special events. Each bag is made with attention to detail, offering smart storage compartments, secure zippers,  stitching and comfortable straps.
We provide a wide range of sizes, colors, and textures to match your unique needs and style. Whether you prefer something minimalist or bold, Luix ensures your bag complements both your outfit and your lifestyle.

Quality, Materials & Durability

Quality is at the heart of everything we create. Our materials are carefully selected  from fine vegan leather to  fabrics  all tested for durability, comfort and long-term performance.
Each Luix bag is reinforced with  zippers, sturdy handles, and precise stitching to ensure it withstands daily use. We take pride in crafting products that don’t just look beautiful but also last through years of wear.

Ordering, Payment & Security

Shopping with Luix is simple and secure. Our online store allows you to place orders with ease and we accept multiple safe payment methods to make checkout smooth. All transactions are processed through encrypted, trusted gateways, ensuring your personal and payment details remain completely protected.
We value your privacy  your information is never shared with third parties and is used only to process your order and provide customer support.

Shipping, Delivery & Tracking

Once your order is placed, our team carefully prepares and ships your products as quickly as possible. We offer both standard and express shipping options, depending on your location.
After dispatch, you’ll receive a tracking number so you can follow your package in real time. If you have any special delivery instructions or questions about shipping times, our customer support team is always ready to assist.

Returns, Refunds & Warranty

At Luix, your satisfaction matters. If your purchase doesn’t meet expectations, we offer a clear and customer friendly return and refund policy. Returns are accepted under standard conditions, provided the product is unused and in its original packaging.
In case of any manufacturing defect, we provide warranty support or replacement.
For assistance, please contact us directly at support@luix.shop or call us at +1 (512) 557-3274 during business hours.

Customer Support & Business Hours

Our support team is always ready to help with questions, order updates or product assistance.
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time — GMT-5)
Phone: +1 (512) 557-3274
Email: support@luix.shop
We aim to respond to all inquiries within one business day. For faster service, please include your order number and details in your message.

Business Address

Our official business address is:
3305 Riva Ridge Rd, Austin, Texas 78746, United States
This is our registered location and the center of our customer service operations. For general communication or correspondence, you can reach us via email or phone for a quicker response.

Product Care Instructions

Each Luix bag comes with care guidance to help you keep it in perfect condition for years. We recommend avoiding direct sunlight and moisture, cleaning gently with a soft cloth and following any specific instructions provided for your material type. Proper care helps your Luix bag maintain its beauty and shape for the long term.

Trust, Transparency & Commitment

We believe in complete transparency and honest business practices. Every product page clearly lists material details, dimensions and care instructions so you can shop confidently.
If you ever have a question or need clarification, our team will gladly provide additional photos, videos, or explanations  ensuring no doubt remains in your mind before or after purchase.

Why Choose Luix

Luix is built on the idea that fashion should meet function. Our handbags and shoulder bags are designed to reflect sophistication, practicality and confidence  perfect for modern women who value both beauty and reliability.
Whether you’re heading to work, traveling or attending a special occasion, Luix ensures you always carry more than a bag  you carry elegance, comfort and trust.