What is Luix?

Luix is an online store dedicated to creating elegant, practical,handbags and shoulder bags for women. We focus on timeless design, quality craftsmanship, and everyday usability.

Where is Luix located?

Our business is based in Austin, Texas (3305 Riva Ridge Rd, Austin, TX 78746, United States). This is our administrative office, not a retail storefront.

What types of products does Luix offer?

We specialize in women’s handbags, shoulder bags, and daily use accessories designed for comfort, organization and durability. Each piece is crafted with  materials and attention to detail.

How can I place an order?

You can easily place an order through our official website by selecting your preferred product, adding it to your cart, and completing the checkout process with secure payment options.

What payment methods do you accept?

We accept major payment options including credit/debit cards and secure online payment gateways. All transactions are encrypted for your safety.

How long does it take to process my order?

Our order processing time is 1–2 business days. During this period, we prepare, inspect and package your items carefully before shipping.

What is the shipping and delivery time?

After processing, the transit time is 3–5 business days, depending on your location.
In total, most customers receive their orders within 4–7 business days after placing an order.

Do you offer international shipping?

Currently, we primarily ship within the United States. For international orders, please contact our support team at support@luix.shop to check availability.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a direct link to monitor your package in real time.

What should I do if my package hasn’t arrived?

If your order hasn’t arrived within the estimated delivery time, please contact us at support@luix.shop with your order number. We’ll assist you in tracking or resolving the issue immediately.

Do you charge a restocking fee?

No, Luix does not charge any restocking fee. Returns or exchanges are free of additional restocking costs.

What is your return and exchange policy?

You can return or exchange your item within 30 days of receiving your order, provided it’s unused, undamaged, and in its original packaging.

How can I start a return or exchange?

Simply contact us at support@luix.shop with your order number, reason for return, and photos (if applicable). Our team will guide you through the process and provide a return authorization.

When will I receive my refund?

Once your returned item is received and inspected, your refund will be processed within 10 business days. The amount will be credited back to your original payment method.

Can I cancel or change my order after placing it?

Orders can be modified or canceled only before they are shipped. If your order has already been dispatched, please wait for delivery and then follow our return process.

What if I receive a defective or wrong item?

We sincerely apologize for such issues. Contact us immediately with photos and your order details  we’ll arrange a replacement or full refund as quickly as possible.

How can I contact customer support?

You can reach our customer service team during business hours (Monday to Friday, 9:00 AM – 5:00 PM Central Time — GMT-5):
Email: support@luix.shop
Phone: +1 (512) 557-3274

What are your business hours?

Our customer support and order processing hours are Monday to Friday, 9:00 AM – 5:00 PM (Central Time). Messages received outside this window will be answered the next business day.

How do I care for my Luix handbag?

Keep your bag in a cool, dry place, away from direct sunlight. Clean it gently with a soft, damp cloth and avoid harsh chemicals. Following these steps helps extend the life and beauty of your handbag.

How can I stay connected with Luix on social media?

You can follow Luix on social media for product launches, restock updates and styling inspiration:
Instagram: @luix.shop
Pinterest: Luix Bags
We love seeing our customers share their Luix styles  tag us in your posts for a chance to be featured!